Refund policy

Return & Refund Policy

Effective Date: September 7, 2026

At Aneeq Mobiles, we are committed to providing our customers with quality mobile phones, accessories, and related products. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

A product may be eligible for return if:

  • The product received is damaged, defective, or different from the product ordered.

  • The customer receives an incorrect item or model.

  • The product has a manufacturing defect that was not disclosed at the time of purchase.

  • The product is returned within the applicable return period specified by Aneeq Mobiles.

2. Conditions for Returns

To be eligible for a return:

  • The product must be returned in its original condition.

  • Original box, accessories, warranty card, manuals, and other included items should be returned where applicable.

  • The product should not have physical damage, water damage, or signs of misuse.

  • For mobile phones, the device must not be reported lost, stolen, blocked, or tampered with.

  • Any screen protector, seal, or protective packaging should remain intact where applicable.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to customer misuse or accidental damage.

  • Products with water or liquid damage.

  • Products that have been modified, repaired, or opened by an unauthorized person.

  • Used accessories, earphones, chargers, cables, or other consumable items, unless they are defective on arrival.

  • Products sold as used, refurbished, or final sale, where the condition has been clearly disclosed before purchase.

4. Refund Policy

Once the returned product has been received and inspected, Aneeq Mobiles will determine whether the product qualifies for a refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

5. Exchange

Where applicable, Aneeq Mobiles may offer an exchange for the same product or an alternative product of similar value if the original product is defective or incorrectly supplied.

Exchange availability depends on stock.

6. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by Aneeq Mobiles, the applicable return shipping cost may be covered by Aneeq Mobiles.

If the return is due to a customer's change of mind or other reasons not caused by Aneeq Mobiles, shipping costs may be the customer's responsibility.

7. Mobile Phone Inspection

Customers are advised to inspect their mobile phone immediately after delivery.

Before accepting or using a device, please check:

  • Model and storage capacity

  • Color

  • Physical condition

  • Screen and display

  • Cameras

  • Speakers and microphone

  • Charging port

  • SIM/network functionality

  • Included accessories

Any issue should be reported to Aneeq Mobiles as soon as possible.

8. How to Request a Return

To request a return or refund, please contact Aneeq Mobiles with:

  • Order number or purchase details

  • Customer name and contact number

  • Reason for return

  • Photos or videos showing the issue, where applicable

Our team will review the request and provide further instructions.

9. Policy Changes

Aneeq Mobiles reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this website.

Contact Us

For return, exchange, or refund assistance, please contact:

Aneeq Mobiles
Address: Block No. 3, Sillanwali, Pakistan
Phone: 0305-6887920